The UKCSI surveys are the surveys we run twice a year, where you can complete up to 5 per go. They capture consumer satisfaction levels across a myriad of brands over 13 sectors such as retail, tourism, transport (and more) within the UK economy.

The data gathered in these surveys is crucial for understanding and reporting how satisfied consumers are with businesses around the nation, with its main goal being to provide an objective view on the state of customer satisfaction in the UK.

You can find out more about the UKCSI here

The results of these surveys often gather attention in the national press, and below you can find some links to articles about the latest UKCSI results, as well as an audio link to the UKCSI being discussed on BBC Radio 4.

• UKCSI in financial website of the year This is Money - Visit Website
• UKCSI in The Standard - Visit Website
• CEO of the Institute of Customer Service, Jo Causon talking about UKCSI on BBC Radio 4 - Listen Here